TERMS AND CONDITIONS

TERMS AND CONDITIONS2018-12-14T19:05:23+01:00

TERMS AND CONDITIONS

From the confirmation of the reservation, the client accepts the following terms and conditions. In the event that a person registers another, he / she assumes in his / her name / s the terms and conditions. The responsibility of Guías de Cazorla affects exclusively the direct work and the organization of the activity by their team.

  • NOTE: In the activities carried out in the nature there are a series of inherent risks that are beyond the control of the guide and that the client assumes when contracting the activity . The guides, technicians and instructors have the academic qualifications and experience appropriate to the activity they develop as required by law. Following your instructions depends, to a great extent, on safety during the activity.
  • RESERVATIONS: will be confirmed once we have received the reservation amount that will be a maximum of 50% of the total price of the activity. The rest of the amount will be paid before the start of the activity (for groups over 15 people, the remaining amount must be paid at least 10 days before the start date of the activity). Once the reservation is confirmed, you will receive a confirmation email with all the details of the activity.
  • MATERIAL: The price includes the necessary technical material, both individual and collective, that comply with the CE regulations as required by law. In each activity, the necessary “non-technical” material that the client must provide for its realization will be specified. Keep in mind that Guías de Cazorla acts as an intermediary for activities such as rowing sports, horseback riding and 4×4 routes. These activities are carried out by companies that meet the requirements established by law.
  • TRANSPORTATION: is for the client’s account up to or from the activity site. In the confirmation e-mail you will receive the information with the place where you must attend, the day and time specified. Guías de Cazorla will not be responsible for delays or absences due to the breakdown of the means of transport, traffic, planned times or any other circumstance that may affect the participants. Participants who are delayed will be waiting for a maximum of 10 minutes.
  • INSURANCE: Guides of Cazorla has a professional liability insurance, as required by current legislation. If you want to know the conditions and coverages of the insurance you can do it here. Likewise, Guias de Cazorla is registered in the Register of Active Tourism Companies of Andalucía with the registration number: AT / JA / 00078.
  • YOU CAN NOT PARTICIPATE IF: you are pregnant, have had an operation recently, suffer from any disability, cardiovascular disease or any other type of injury that may influence your health and / or your safety or that of the rest of the participants. If any of these circumstances occurs, you have consulted with your doctor and / or assume the risks derived from carrying out the activity. You also assume the risk of damage that may occur in the prosthesis (including silicone), glasses or contact lenses for the performance of the activity. Also, you agree not to be under the effects of alcohol, drugs, narcotics or any other medication that may affect your ability to react. To participate in water activities it is essential to know how to swim. Children </ strong> of 16 years must have authorization from parents or guardians, which can be downloaded here, </ span> or be accompanied by a person who is responsible for you.
  • CANCELLATIONS: You must send us an e-mail to reservas@guiasdecazorla.es indicating the order number that appears in the confirmation e-mail.
    • If you cancel the activity you will be entitled to the refund of the amount of the reservation as detailed below:
      • up to 14 people:
        • Up to 10 days before the activity, the amount paid will be refunded.
        • Up to 5 days before the activity, 50% of the amount paid will be refunded.
        • Up to 2 days before the activity, 30% of the amount paid will be refunded.
      • 15 or more people:
        • Up to 20 days before the activity, the amount paid will be refunded.
        • Up to 15 days before the activity, 50% of the amount paid will be refunded.
        • Up to 10 days before the activity, 30% of the amount paid will be refunded.
      • You will not be entitled to a refund when the deadlines are less than those indicated, regardless of the number of participants.
      • Products sold under the name of “Gift Cards” or any other products to which any type of offer or discount has been applied, will not be entitled to a refund of the amount paid. In case, they can be exchanged for another product of the same value as long as we can make this change on the requested date.
      • If we cancel us the activity, you have the right to postpone, to the substitution for another activity of your conformity for the same economic value or to the refund of the amount paid. Guías de Cazorla reserves the right to modify the activities offered, before or during the activity, due to the conditions of the environment in which they are developed and the people who participate (meteorology, sudden changes in flow, physical problems of the participants, etc.). ) in order to guarantee security.